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✉ Email: bonjour@desirstudio.com
WITHIN AUSTRALIA
We offer free express shipping for all orders.
Orders are sent via Australia Post Express and require a signature on delivery. You’ll get an email with tracking details once it’s on the way.
Once dispatched, shipping time will vary depending on your shipping address, however this generally takes between 1-3 business days. Please visit the Australia Post website for further details.
Our pieces are custom made to order and production timeframes need to be factored in. From your date of purchase, allow approximately 4-6 weeks for your order to arrive.
INTERNATIONAL
The cost of international shipping will be calculated upon checkout.
Orders are sent express via DHL and require a signature on delivery. You’ll get an email with tracking details once it’s on the way.
Once dispatched, shipping time will vary depending on your shipping address, however this generally takes between 3-8 business days.
Customs regulations, duties, taxes, and fees may apply. These charges are determined by the destination country's customs authorities and are the responsibility of the recipient.
Our pieces are all custom made to order and production timeframes need to be factored in. From your date of purchase, allow approximately 6-8 weeks for your order to arrive.
LOST OR DAMAGED PACKAGES
All orders are shipped with a signature requirement for added security. In the rare event that a package is lost by the shipping provider, we will replace it for you provided appropriate evidence is provided.
While we take great care to ensure your packages reach you in perfect condition, rare incidents may occur during transit. In the event that your package is lost damaged, please contact our Customer Care team.
We will investigate and work towards a resolution, which may include a replacement or refund in accordance with our Returns Policy.